Refund policy

Haya Herbs Return, Refund & Address Policy

Due to the nature of our handcrafted wellness products, all sales are final.
We do not accept returns or issue refunds on any products or services, including digital products, consultations, or business services.

Order Changes & Cancellations

  • Orders cannot be canceled or modified after 24 hours of being placed.
  • Once an order is in processing, no changes can be made.

Incorrect or Insufficient Addresses

Customers are responsible for providing an accurate, complete, and deliverable address at checkout, including:

  • Apartment, suite, or building numbers
  • Gate codes
  • Correct spelling
  • USPS-recognized formatting (e.g., “#” before apartment number)

If a package is returned to us due to:

  • Incorrect or incomplete address
  • Invalid or undeliverable address
  • Customer failure to update their address

The order becomes eligible for store credit only.
We do not issue refunds back to the original payment method in these cases.

Customers may choose one of the following once the package is returned to us:

  1. Store Credit for the full product value (shipping not included), or
  2. Reshipment for a $5.90 reshipping fee (U.S. orders)

Lost, Stolen, or Delivered Packages

Once an order is marked Delivered by the carrier, Haya Herbs is not responsible for:

  • Stolen packages
  • Packages delivered to the wrong location due to address errors
  • Delivery delays by USPS/UPS

Customers must file a claim directly with USPS or UPS.
We will gladly provide tracking information to support your claim.

Missing or Damaged Items

If your order arrives with a missing or damaged item:

  • Contact us within 48 hours of delivery at info@hayaherbstea.com.
  • Provide your order number and a clear photo of all contents and packaging.

We will review and issue either:

  • A replacement, or
  • Store credit for the missing/damaged item.

Chargebacks & Unauthorized Disputes

Filing a chargeback for an order you authorized violates our store policy.
If a customer submits a dispute, Haya Herbs will respond to the bank with:

  • Proof of purchase
  • Proof of delivery or return-to-sender documentation
  • Customer’s authorization of the order
  • Billing and shipping details
  • Full communication history

We vigorously dispute all unauthorized chargebacks.

Contact Us

For any questions or support, please email us at:
📧 info@hayaherbstea.com